WhatZaps
Chat and voice on WhatsApp. Not another chatbot.
Customers already message you there. WhatZaps sells, confirms, calls back, and escalates — chatbot plus voice AI on WhatsApp Business, so your team stops living in the inbox.
Four journeys. One desk.
Shopping, in-chat checkout, order support, and voice follow-up share the same catalog, policies, and conversation memory.
01 · Shop
Browse by name, category, budget, or gender. Typo-tolerant search returns up to two product cards with photos and live stock.
02 · Book
Build a cart, collect address and COD or prepaid payment, read back the receipt, then create the order only on explicit confirm.
03 · Support
Verify order ID + phone, then track, return, exchange, refund, or cancel — escalate damaged, wrong-item, or fraud cases to humans.
04 · Call
When chat goes quiet, voice AI on WhatsApp Business follows up — COD confirmed, cart recovered, or callback booked. Outcome: revenue that would have died in the inbox. Chatbot-only vendors stop at unread.
Built for real ecommerce chaos
Not another FAQ bot. Domain logic for stock, discounts, COD, returns, and fraud — with humans only when judgment is required.
Voice AI when chat is not enough
Hundreds of WhatsApp chatbot vendors exist. The gap is outcome: a voice AI call through WhatsApp Business when the buyer does not reply — COD confirmed, cart recovered, appointment booked. Chat plus the call closes the loop.
COD confirmation that kills RTO
After checkout, WhatsApp reply buttons let buyers Confirm, send a New address, or Cancel. Stock restores on cancel.
Privacy before order details
Nothing about an order shows until Order ID and registered phone match. Three failed attempts escalate to security.
Policies you control
Return windows, discount codes, tone, catalog, and restock alerts live in one merchant dashboard — not buried in prompts.
English, Urdu, Roman Urdu
The agent mirrors how the customer actually writes, including natural code-switching — not a button menu.
You keep the controls
Catalog import, discount codes, org policies, restock alerts, simulator, and case metrics — reply time, DM→order, COD confirm, autonomous resolution.
- Catalog & images
- Discounts
- Return policies
- COD pings
- Escalations
- KPI digest
Questions
- Is WhatZaps just another WhatsApp chatbot?
- No. Chatbots are crowded. WhatZaps is an AI ecommerce employee on WhatsApp Business: product discovery, in-chat orders, COD confirmation, order support, human escalation, and voice AI calling when chat stalls.
- What is the voice AI calling piece?
- When a buyer does not reply in chat, the same desk places a voice AI call on WhatsApp Business — COD confirmed, cart recovered, or callback booked. That is the revenue gap versus Wati, AiSensy, and other chatbot-only BSPs. Hear a sample on the audit call.
- Does it work with Shopify?
- Yes. Connected stores can create orders on the platform first, decrement stock, and keep chat, voice follow-up, and website orders in one desk.
- How does COD confirmation work?
- After order creation, the customer gets WhatsApp reply buttons to Confirm, update address, or Cancel. If they ignore chat, voice AI can follow up. That handshake is designed to cut return-to-origin losses.
- Who is it for?
- Ecommerce and service brands where WhatsApp is already the support and sales channel — especially stores with COD volume, catalog questions, missed calls, and order-status load.
Sell. Support. Grow.
Stop managing every customer manually.
Book a demo and see WhatZaps run a real catalog conversation — search, cart, COD confirm, plus the voice follow-up when chat goes quiet.