WhatZaps
Your AI ecommerce employee on WhatsApp.
Customers already message you there. WhatZaps sells, confirms, updates, and escalates — so your team stops living in the inbox.
Three journeys. One agent.
Shopping, in-chat checkout, and order support share the same catalog, policies, and conversation memory.
01 · Shop
Browse by name, category, budget, or gender. Typo-tolerant search returns up to two product cards with photos and live stock.
02 · Book
Build a cart, collect address and COD or prepaid payment, read back the receipt, then create the order only on explicit confirm.
03 · Support
Verify order ID + phone, then track, return, exchange, refund, or cancel — escalate damaged, wrong-item, or fraud cases to humans.
Built for real ecommerce chaos
Not another FAQ bot. Domain logic for stock, discounts, COD, returns, and fraud — with humans only when judgment is required.
COD confirmation that kills RTO
After checkout, WhatsApp reply buttons let buyers Confirm, send a New address, or Cancel. Stock restores on cancel.
Privacy before order details
Nothing about an order shows until Order ID and registered phone match. Three failed attempts escalate to security.
Policies you control
Return windows, discount codes, tone, catalog, and restock alerts live in one merchant dashboard — not buried in prompts.
English, Urdu, Roman Urdu
The agent mirrors how the customer actually writes, including natural code-switching — not a button menu.
You keep the controls
Catalog import, discount codes, org policies, restock alerts, simulator, and case metrics — reply time, DM→order, COD confirm, autonomous resolution.
- Catalog & images
- Discounts
- Return policies
- COD pings
- Escalations
- KPI digest
Questions
- Is WhatZaps a chatbot template?
- No. It is an AI ecommerce employee on WhatsApp: product discovery, in-chat orders, COD confirmation, order support, and human escalation with merchant-controlled policies.
- Does it work with Shopify?
- Yes. Connected stores can create orders on the platform first, decrement stock, and keep chat and website orders in one desk.
- How does COD confirmation work?
- After order creation, the customer gets WhatsApp reply buttons to Confirm, update address, or Cancel. That handshake is designed to cut return-to-origin losses.
- Who is it for?
- Ecommerce brands where WhatsApp is already the support and sales channel — especially stores with COD volume, catalog questions, and order-status load.
Sell. Support. Grow.
Stop managing every customer manually.
Book a demo and see WhatZaps run a real catalog conversation — search, cart, COD confirm, and escalation included.