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158 calls answered in the first three weeks on a Dallas restoration main line.

Client: An owner-run water, fire and mold restoration company in Dallas–Fort Worth.

Sector: Water, fire and mold restoration

What we built: An AI that answers the company’s main phone line around the clock.

Headline result: 158 calls answered in the first three weeks. Fixed-price build, client owns it.

Emergency phone line for a Dallas restoration company. Answers the main line around the clock, takes the caller’s details, and rings the whole on-call crew at once, connecting the first tech to press 1 straight to the caller. 158 calls answered in the first three weeks. Fixed-price build, client owns it.

The situation

Emergency calls such as burst pipes and fires were cold-transferred to one tech at a time. If the first tech didn’t pick up, the caller sat on hold or dropped, and those callers ring the next company within minutes.

What we built

An AI that answers the company’s main phone line around the clock.

  • It takes the caller’s name, number, address and what happened.
  • On an emergency, it rings the whole on-call crew at once while it keeps talking to the caller. The first tech to press 1 hears a short summary and is connected straight to the caller.
  • If nobody picks up, it rings again and sends an urgent text to the team.
  • Every call sends a summary text.

Built and tested in mid-October 2026, and live on the company’s main line from 19 October 2026.

First three weeks

Results, first three weeks (19 Oct – 11 Nov 2026), from Twilio:

  • 158 calls answered on the main line, from 102 different numbers (excluding tests and the owner’s own).
  • 68 calls over 30 seconds, 48 over a minute. About 141 minutes total.
  • 32 calls from toll-free numbers (likely insurance/claims; not confirmed).
  • About 10 real emergency callers handed live to an on-call tech. Last visible ring-alls 6 Nov.
  • Only 13 of 158 were after hours or weekends. The AI answers the line 24/7, not only after hours.

Commercials

$500 fixed-price build, paid in full. Runs on the client’s own phone and AI accounts, so the client owns it and pays ~$35–40/month usage, with no monthly fee to us.

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